POLICIES/INFO

arrive early

Always plan to arrive 5-10 mins early. The start time of your appointment is when we want you ON the massage table. If you are late, your massage has started without you and will still end on time. Please help us give you the full session you are paying for by being early.

cancellation Policy

We have reserved your appointment time JUST for you.

We require at least 24 hours notice for any cancellation/rescheduling. Call us at 619-417-4045 anytime and leave a message. Or email kristi@sandiegoathletemassage.com.

If a true emergency presents itself that conflicts with your appointment, we ask that you notify us immediately through any medium necessary. You can email  us at any time of day or night, or make a phone call and leave a voice message any time during normal waking hours, but it is your responsibility to ensure you have received a reply from us to confirm cancellation BEFORE your missed appointment time. 

  • Cancel/change your appointment with at least 24 hours notice: no problem, no charge.

  • Cancel/change within 24 hours of your appointment for any reason: $45 cancellation fee, or 50% of the full session rate (whichever is greater.) You can avoid this by sending someone in your place! If we are able to fill the appointment: no charge.

  • No show, no notice: if you simply do not show up for any reason, with no notice, we will charge your card on file for the session. 

If you have circumstances that you  feel deserve special consideration, please let us know as soon as possible so that we can decide whether or not to make an exception to this policy.

TIPPING

Tipping is optional but always appreciated. If you choose to tip, 15-20% gratuity of the full, undiscounted cost of the service is the industry standard. Cash is appreciated, and we can always run a tip on your credit card.

when massage is NOT ok

We do not recommend massage if you are CURRENTLY experiencing any of the following:‚Äč

  • Active Infectious or contagious disease

  • Fever, Nausea, or Diarrhea

  • Severe, unexplained abdominal pain

  • Throbbing/Migraine headache

  • Kidney and/or bladder disease or infection

  • Cancer or undiagnosed lumps

  • Any active inflammatory disease affecting blood vessels

  • Diabetes - with active complications

  • Breast infection with fever
     

Please notify our office, or your massage therapist before your session, if you develop any new health conditions or symptoms, no matter how minor.

© 2019 by San Diego Athlete Massage. 

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